Ubuntu
empathy package

Facebook chat fails, where it worked in 10.04

Bug #637002 reported by Frode Egeland
36
This bug affects 9 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)
Fix Released
Low
Unassigned

Bug Description

Binary package hint: empathy

Facebook chat in Empathy now fails with a "Network Error", where the same account settings worked perfectly fine in 10.04.

I did a tcpdump, and all that happens is a DNS lookup to _xmpp-client._tcp.chat.facebook.com, which returns a CNAME to chat.facebook.com

Here is the dump:
--- start of dump ---
.5..........._xmpp-client._tcp.chat.facebook.com..!...5..........._xmpp-client._tcp.chat.facebook.com..!.................#.......<.7.glb01.sf2p.tfbnw.net.hostmaster.#...t..*0......:....<
--- end of dump ---

This is all that appears to happen, so something is not working as it should.
On my system, the dns query for that name returns:
$ host _xmpp-client._tcp.chat.facebook.com
_xmpp-client._tcp.chat.facebook.com is an alias for chat.facebook.com.
chat.facebook.com has address 69.63.181.105

So DNS is working.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: empathy 2.31.91.1-0ubuntu3
ProcVersionSignature: Ubuntu 2.6.35-20.29-generic 2.6.35.4
Uname: Linux 2.6.35-20-generic x86_64
NonfreeKernelModules: nvidia
Architecture: amd64
Date: Mon Sep 13 21:00:45 2010
EcryptfsInUse: Yes
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_AU.utf8
SourcePackage: empathy

Revision history for this message
Frode Egeland (egeland) wrote :
Revision history for this message
amine Say (aminesay) wrote :

I'm having the same issue here though using 10.4.1 ...

Revision history for this message
Omer Akram (om26er) wrote :

thanks for the bug report. can you please attach telepathy-gabble logs of the time when the problem actually happens. you can get this logs by clicking on Help>debug and there select gabble and click on the save button and attach that log file to this bug report. thanks

Changed in empathy (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
quantenemitter (quantenemitter) wrote :

See Bug #629716

Revision history for this message
quantenemitter (quantenemitter) wrote :

I wouldn't say this bug appears all the time. But most of.

I don't assume this is FB-specific, but jabber/gabble/...-specific. I have four jabber-accounts: Facebook, GMX, Nimbuzz and Google Talk.
At the moment, all of these accounts have connection problems, while ICQ, IRC and salut work like a charm. Sometimes, when clicking on "reconnect" (Facebook), the connection seems to be established, but crashes when I click "reconnect" on another jabber-account, say, GMX.

While the described errors occured, I had the debug-window open. See attachment.

Revision history for this message
Brian Curtis (bcurtiswx) wrote :

Since it's been a while, we are still wondering if this is an issue for you.

Revision history for this message
quantenemitter (quantenemitter) wrote :

Ubuntu maverick, empathy 3.32.1-0ubuntu1:
facebook, gmx, nimbuzz and google talk work, if activated one at a time. Once I try to activate more than one of the mentioned accounts, connection problems appear.

Revision history for this message
Frode Egeland (egeland) wrote :

It work for me now, on maverick.

Revision history for this message
Omer Akram (om26er) wrote :

since its not an issue for the original reporter, i am marking this bug as fixed, fix you still face this issue please feel free to re-open this bug with the latest telepathy-gabble logs from the time when you see the error(its preferred you disable all other accounts).

Changed in empathy (Ubuntu):
status: Incomplete → Fix Released
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