Firefox crashes when loading the new yahoo mail

Bug #70498 reported by johnward
22
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Invalid
Medium
Mozilla Team

Bug Description

When I launch yahoo mail with firefox 2.0 I the browser crashes.

This happens consistently, and is after I hit login. I can see an animation saying yahoo mail is loading and then it fails.

Revision history for this message
johnward (john-ward-cengal) wrote :

The crash report is included

Revision history for this message
John Vivirito (gnomefreak) wrote :

Thank you for reporting this bug. Do you have flash plugin installed and what version? If you remove flash plugin from browser does that site still crash? You can check if you have flash installed by opening firefox and typing about:plugins in the address bar.

Changed in firefox:
status: Unconfirmed → Needs Info
Revision history for this message
johnward (john-ward-cengal) wrote :

Here's the flash plugin details copied from about:plugins. I will try removing and trying again. I will follow up with the results in a subsequent comment.

Shockwave Flash

    File name: libflashplayer.so
    Shockwave Flash 7.0 r68

MIME Type Description Suffixes Enabled
application/x-shockwave-flash Shockwave Flash swf Yes
application/futuresplash FutureSplash Player spl Yes

Revision history for this message
johnward (john-ward-cengal) wrote :

Heres the full html file from about:plugins attached

Revision history for this message
johnward (john-ward-cengal) wrote :

Hi,
I removed the flash plugin and tried again but it still crashed.

The procedure I used to remove the flash plugin was as follows (not sure if this is correct) - The libflashplayer.so was located in ~/.mozilla/plugins so I renamed that directory and restarted firefox.

I checked the about:plugins page again to confirm it was no longer there.

Regards,
John

Revision history for this message
Huygens (huygens-25) wrote :

I just had the same problem. However, this is the first time it happens, and now I have been able to reconnect to Yahoo mail again.
But as described above, after cliking on the login button, I see the animation and then Firefox crashes.

N.B. I have Flash 9.0 d55. But, it does not always crash...

Revision history for this message
Adam Ambrose (aambrose99) wrote :

It crashes for me consistently (after the animation) with Firefox 1.5.0.8 (dapper) or 2.0 (edgy), but here's the key component: Html Validator

It will *only* crash for me if I have the Html Validator extension/add-on enabled.

Revision history for this message
johnward (john-ward-cengal) wrote :

Hi,
I also have the HTML Validator extension installed.

Thanks for the update.

John

Revision history for this message
Chris Wagner (chris-wagner) wrote :

So, this seems to be a problem specific to the HTML Validator extension (I'm assuming the one at https://addons.mozilla.org/firefox/249/)? Huygens, is your problem also related to this extension?

Revision history for this message
Huygens (huygens-25) wrote :

I cannot tell if it is related to this extension (you pointed the correct one, at least the one I have). But I do have this extension installed on my computer.
I will deactivate it for awhile and see if I have the problem again. But has stated above, for myself it is not such an easily reproduceable problem.
Huygens

Revision history for this message
johnward (john-ward-cengal) wrote : Re: [Bug 70498] Re: Firefox crashes when loading the new yahoo mail

In you need to still use the validator you can simply disable it for the
yahoo.com domain.

Firefox -> Tools -> Addons -> HTML Validator 0.7.9.5 -> Preferences -> All
Domains except -> .yahoo.com

Thats what I've done and have not seen a crash since.

On 11/30/06, Huygens <email address hidden> wrote:
>
> I cannot tell if it is related to this extension (you pointed the correct
> one, at least the one I have). But I do have this extension installed on my
> computer.
> I will deactivate it for awhile and see if I have the problem again. But
> has stated above, for myself it is not such an easily reproduceable problem.
> Huygens
>
> --
> Firefox crashes when loading the new yahoo mail
> https://launchpad.net/bugs/70498
>

Revision history for this message
Peter Whittaker (pwwnow) wrote :

I do NOT have HTML validator installed, and never have.

I can confirm this crash 100% of the time when logging into rogers.yahoo.com: Enter a userid, enter password, click login. Page begins to load, FireFox crashes.

Firefox is Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1) Gecko/20060601 Firefox/2.0 (Ubuntu-edgy).

FWIW, I have the following extensions installed:

AdblockFilterSetG
Adblock Plus
Add Bookmark here
AniDisable
Duplicate Tab
Flashblock
FLST
googlebar
Image Zoom
Linkification
Permit Cookies
Stop or Reload Button
Tweak network

(Yes, some are historical.)

I do not know how to generate a FireFox crash report and haven't found any (no relevant looking files in /usr/lib/firefox, for example).

Revision history for this message
Peter Whittaker (pwwnow) wrote : Two more sites that crash Firefox (Re: Firefox crashes when loading the new yahoo mail)

Folks,

The sites

http://www.tsn.ca/nhl/teams/?hubname=nhl-senators

and

http://www2.ottawasenators.com/eng/index.cfm

will reliably crash my Firefox (Firefox is Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1) Gecko/20060601 Firefox/2.0 (Ubuntu-edgy); extensions listed in https://bugs.launchpad.net/distros/ubuntu/+source/firefox/+bug/70498/comments/12).

All I have to do is try to open those pages....

Revision history for this message
Huygens (huygens-25) wrote :

Peter, I've tried both links with success. No crash from my side, anyway that's a long time that Firefox did not crash, the last times were when using the del.icio.us extension (classic one). But this is an extension problem.

Revision history for this message
Peter Whittaker (pwwnow) wrote :

Two data points:

1. On a FireFox of same version without extensions both links I reported earlier opened fine (test machine).

2. On my main machine, I disabled all of my extensions, restarted FireFox, and FF still crashes when visiting my "trouble sites".

AFAICT, other than extensions, the only difference between the two systems is that the FF in #1 has a Java plugin, while #2 does not (all other plugins are same versions).

My conclusion: This may be plugin or extension related, but it is not a problem with a particular plugin or extension. Instead, it would seem to be related to how plugins/extensions are lauched/triggered/loaded.

Suggestions for where to look next are much appreciated,

pww

Revision history for this message
Huygens (huygens-25) wrote :

I guess this is not only a Linux bug. Today while checking my Yahoo e-mail from Firefox 2 under Windows XP, I got the same trouble that Firefox just crashed.
As I have the same set of extension on Windows and Linux, I do not know which one could be the faulty. But since disabling HTML Validator on Linux for Yahoo did not reproduce the crash, I have tried the same approach with Windows. Hopefully this will solve my problem on Windows too.

Difficult to help you further Peter, perhaps we should bring/move this discussion to the Firefox bug tracker? Maybe they have already registered similar bugs... But I will not have time in the coming days to investigate further, I got to much homework to do.

Huygens

Revision history for this message
David Farning (dfarning) wrote :

Thanks for your bug report. Could you please install firefox-dbg and try to obtain a backtrace (or crash report) by following the instructions on https://wiki.ubuntu.com/DebuggingFirefox This will greatly aid us in tracking down your problem.

It is of particular interest that you run apport-retrace against your crash report.

Which flash package do you have installed?
Which Java package do you have installed?
Which firefox extensions do you have installed?

If we have a good stacktrace in addition to the information already provided we can submit a good bug report upstream.

Thanks
David

Changed in firefox:
assignee: nobody → dfarning
Revision history for this message
Peter Whittaker (pwwnow) wrote :

I installed the debug symbols as requested, and ran the program as described on the web page (through gdb). FireFox did crash (always nice when the crash recurs during debugging...).

Unfortunately, I do not have a crash file: /var/crash is empty, and there is nothing relevant in /usr/lib/firefox or in ~ (by nothing relevant, I mean there is nothing newer than October in the former, and nothing newer than the debug log in ~. I've attached the debug log as well as the results of about:plugins.

Of interest: The debug log reads

The program 'Gecko' received an X Window System error.
This probably reflects a bug in the program.
The error was 'BadMatch (invalid parameter attributes)'.
  (Details: serial 118 error_code 8 request_code 144 minor_code 3)

It has been years (decade?) since I used gdb, I can run with the --sync option if desired, but it may take me a while to figure it out....

Also FYI: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1) Gecko/20060601 Firefox/2.0 (Ubuntu-edgy)

Extensions:

AdblockFilterSetG
Adblock Plus
Add Bookmark here
Duplicate Tab
FLST
googlebar
Image Zoom
Linkification
Permit Cookies
Stop or Reload Button

Revision history for this message
Peter Whittaker (pwwnow) wrote :

Here's the about:plugins

Revision history for this message
David Farning (dfarning) wrote :

Peter

Could you try to set

FIREFOX_DSP="none"

in /etc/firefox/firefoxrc to see if it is a flash/sound issue.

Thanks
David

Revision history for this message
Peter Whittaker (pwwnow) wrote : Re: [Bug 70498] Re: Firefox crashes when loading the new yahoo mail

On Wed, 2006-13-12 at 19:16 +0000, David Farning wrote:
> Could you try to set
>
> FIREFOX_DSP="none"
>
> in /etc/firefox/firefoxrc to see if it is a flash/sound issue.

That is the current setting...!

pww

David Farning (dfarning)
Changed in firefox:
assignee: dfarning → mozillateam
Revision history for this message
Peter Whittaker (pwwnow) wrote :

FWIW, I am currently running FireFox from the Herd1 Live CD (brutalized my Edgy installation, don't ask) and am not having any problems with this bug.

However, none of my extensions work either: When I click Tools, Addons, they all appear, none are marked as disabled, and yet I cannot use them or modify preferences in any way, and they appear to be inoperative.

(To make it clear, I've mounted my /home under Herd1 Live CD and made all necessary changes for FireFox to see my default profile - this is confirmed by accurate cookies, history, etc., all being maintained across sessions.)

If there is any useful testing I can do from this strange state, please just ask!

Revision history for this message
Freddy Martinez (freddymartinez9) wrote :

On a Feisty Herd 1 install, everything works for me. This may be a problem
with either the liveCD or the way you linked to your profile. I would wager
the former.

--
Freddy Martinez

Revision history for this message
Peter Whittaker (pwwnow) wrote :

On Tue, 2007-01-09 at 02:15 +0000, Freddy Martinez wrote:
> On a Feisty Herd 1 install, everything works for me.
> This may be a problem with either the liveCD or the
> way you linked to your profile. I would wager the
> former.

As would I: The profile isn't "linked" in any way, it is accessed
exactly as it would be were I running the OS from my hard drive.

To get there, I do the following

Boot LiveCD
ctrl-alt-f1
sudo su
passwd root
mkdir /hda3
cat >> /etc/fstab
/dev/hda2 none swap sw 0 0
/dev/hda3 /hda3 ext3 defaults 0 0
^D
mount -a
swapon -a
ln -s /hda3/pww /home/pww
vipw # to add user pww
vipw -s # to add user pww
passwd pww
passwd ubuntu
tzconfig
EDITOR=/usr/bin/vi visudo #to add user pww
ctrl-alt-f7

Then I either logout of the Ubuntu session or switch user, and login as
pww. The recipe above sets things up so that the LiveCD sees my home
directory exactly the same way as would be the case had I done a
complete install.

FireFox runs fine, respects my cookies, history, and all other settings,
even seems to load my extensions, but they are inactive without being
disabled. And it doesn't die at those or other sites.

It is an odd state. If there is debugging value in working within it,
let me know. Otherwise, I will report back once I have a running OS on
my hard drive (looking forward to Herd2)....

Revision history for this message
Freddy Martinez (freddymartinez9) wrote :

I understand better now. This seems like a strange bug, perhaps one of the other team members knows more about it.

Revision history for this message
Peter Whittaker (pwwnow) wrote :

I've just visited rogers.yahoo.com, gmail.com, and the hockey sites from comment #13: All is well, no crashes.

FF is Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.1) Gecko/20061201 Firefox/2.0.0.1 (Ubuntu-feisty)

uname -a Linux EdgeKeep-PC001 2.6.20-5-generic #2 SMP Sat Jan 6 14:50:47 UTC 2007 i686 GNU/Linux

All extensions listed in comment #18 are installed, some have been updated recently. Plugin status has not changed.

I'm tempted to mark this Fix released, but will defer until we have more reports of success.

David Farning (dfarning)
Changed in firefox:
importance: Undecided → Medium
Revision history for this message
John Vivirito (gnomefreak) wrote :

Please install flash 9 and remove the other extensions. Including the HTML Validator extension and you should be fine.

Changed in firefox:
status: Needs Info → Rejected
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