Ubuntu
ubiquity package

Ubuntu installer crashed

Bug #75856 reported by MrTelemark
4
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Invalid
Undecided
Colin Watson

Bug Description

Tried to install kubuntu (6.10) from the CD.

Error msg:
Installer Crashed.
Traceback (most recent call last):
  File "/usr/bin/ubiquity", line 166 in ? main()
  File "/usr/bin/ubiquity", line 161 in main install(sys.argv[1])
  File "/usr/lib/ubiquity/ubiquity/frontend/kde-ui.py, line 338, in run self.process_step()
  File "/usr/lib/ubiquity/ubiquity/frontend/kde-ui.py, line 828, in process self.progress_loop()
  File "/usr/lib/ubiquity/ubiquity/frontend/kde-ui.py, line 602, in in progress raise RuntimeError, ("Install failed with exit code %s; see "
RuntimeError: Install failed with exit code None; see...

Revision history for this message
Henrik Nilsen Omma (henrik) wrote :

Hello. Thanks for filing a bug. Could you please attach /var/log/syslog and /var/log/partman to this bug, by commenting on the bug's web page? That would help us better identify the cause of the problem. Thanks.

Further information:

Since this is a Live CD based installer you have likely lost the original log files when you turned off or rebooted the machine. In that case the only way to get the log files is to reproduced the install procedure (with the crash) and upload the files directly from the Live CD. Please let us know if you are able to do that at this stage.

To upload the files you need to run firefox from the Live CD session where the installer crashed, visit this bug page and click on 'Add a comment/attachment' at the bottom of the page. Click Browse and navigate to the requested files in /var/log.

Changed in ubiquity:
status: Unconfirmed → Needs Info
Revision history for this message
Colin Watson (cjwatson) wrote :

I'm afraid that there is nothing I can do about this without the requested log files. If you (the original reporter) can reproduce this bug with a current release and can get me the log files, feel free to reopen this bug. (Anyone else reading this who believes they have a similar problem should open a new bug instead.)

Changed in ubiquity:
assignee: nobody → kamion
status: Needs Info → Rejected
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.
Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.