Some New Users have a hard time switching to Ubuntu

Bug #83045 reported by Allan Caeg
8
Affects Status Importance Assigned to Milestone
ubuntu-docs (Ubuntu)
Fix Released
Wishlist
Unassigned

Bug Description

When a user boots Ubuntu, whether he is experienced with Ubuntu or not, he will see the default Ubuntu desktop which is not different from what experienced users see. I believe that there should be a different world for beginners.

The best solution I can think of now is to have an application which will be the first thing that a user will see immediately after he installs or boots Ubuntu. That application will ask the user if he is a beginner or is already experienced with Ubuntu. If the user states that he is a beginner, the application will guide the user in order for the user to do the first things first. I presume that the first thing the application should point to the user is the documentation. Yes, it is easy to access the documentations in our point of view, but in the point of view of the new user, he could panic if he has to figure things out by himself especially if he is not a resourceful person who maximizes search engines.

Also, if the user states that he is a beginner, every application in Ubuntu should also treat the user as a beginner. Not all beginners are resourceful enough to consult the documentation, so I suggest that, every application that the beginner opens will point him to the application's documentations. Not all users know where the documentations are and not all users who know where to find them do read them.

An important application that would probably make a new user panic is the terminal emulator. A new user who opens the terminal emulator will be scared of it because he is clueless of what to do with the black screen. There are some codes provided in the Ubuntu documentations but new users will not easily find those documentations. Also, there are not enough code references that will tell the user about everything he has to do to maximize the terminal emulator. For the new user, it is like buying a modern gadget with no manual with it.

Revision history for this message
Sarah Kowalik (hobbsee-deactivatedaccount) wrote :

if they're unwilling to learn, i doubt a comprehensive switch guide will be something that they want to read.

Revision history for this message
Jonh Wendell (wendell) wrote :

Hi, thanks for your bug report.

This guide already exists:

On your Ubuntu, go to System->Help->Ubuntu Book Excerpt

Changed in ubuntu-docs:
status: Unconfirmed → Fix Released
Revision history for this message
Allan Caeg (allancaeg) wrote :

I was thinking of something that will make things easier for them so that they wouldn't give up that easily.

Allan Caeg (allancaeg)
description: updated
Revision history for this message
Jonathan Jesse (jjesse) wrote :

There is a Switching From Windows Guide that was shipped w/ Ubuntu for Edgy and one that is currently being worked on for Feisty.

Revision history for this message
Matthew East (mdke) wrote :

Well, the Switching From Windows guide was not shipped with Edgy. However, we're working on making it available soon in places where we think it will be useful to switchers. For example:

1. On the section of the live cd which appears when the cd is inserted while running Windows.
2. On the website.

We haven't actually done this yet, so I'm changing back the bug status.

You can read the latest draft of the document here:

http://doc.ubuntu.com/ubuntu/switching/C/index.html

Changed in ubuntu-docs:
assignee: nobody → mdke
status: Fix Released → In Progress
Revision history for this message
Matthew East (mdke) wrote :

We are now shipping the Switching From Windows guide in the section of the Live CD that appears when you insert it on a Windows system.

We still need to think about the best place to post it on the website. Ideas welcome!

Allan Caeg (allancaeg)
description: updated
Allan Caeg (allancaeg)
description: updated
Revision history for this message
Matthew Paul Thomas (mpt) wrote :

This bug report has now been rewritten to a very different proposal, that of bifurcating Ubuntu's interface based on whether users self-identify as "beginners" or "experienced". That is no longer to do with the Ubuntu documentation.

It is also an idea that has repeatedly been shown not to work. It was tried during Windows 95 development and failed[1], it was tried during Microsoft Office 2007 development and failed[2], and it was even tried in early versions of Gnome and failed[3]. It fails because it asks people a question they have no interest in answering, because people overestimate themselves, because people are often beginners in some parts of the system while being experts in others, and because if you need *just that one thing* that happens to be in the "expert" mode you have to change the entire interface to get to it.

[1] http://sigchi.org/chi96/proceedings/desbrief/Sullivan/kds_txt.htm (see "Separate UI for Beginners")
[2] http://blogs.msdn.com/jensenh/archive/2006/02/07/526635.aspx
[3] http://zgp.org/pipermail/linux-elitists/2003-October/007782.html

Revision history for this message
Allan Caeg (allancaeg) wrote :

Please don't get me wrong. My suggestion is not about having a separate UI. It's about bombarding the user with documentations if he is in beginner mode.

I have noticed that there are some applications that greet you with wizards and documentations, while some apps don't. I'm suggesting that if the user selects beginner mode, every application, greets him with wizards and documentations.

This is all about the availability and accessibility of documentations. As for availability, some applications do not have documentations. As for accessibility, some applications or activities, like installing Ubuntu, for example have documentations available online, but those things must be available locally. If a user boots the Ubuntu Live CD, he should not be required to search the Internet and have a manual beside him. It's better if the documentation greets him automatically by the time he starts the installation application Another good example is the terminal application. If a new user opens it, it would be so much better if a comprehensive documentation greets him automatically for him not to be shocked.

Revision history for this message
Matthew Paul Thomas (mpt) wrote :

Okay. That probably would still be quite annoying, because it would still be asking a question people weren't interested in, because it would still be inflexible (e.g. no option for "I've used Firefox before, but not any of the other programs"), because the help for many programs in Ubuntu isn't actually helpful yet, and because for some applications at least, experts are actually more interested in help than beginners are.
http://blogs.msdn.com/jensenh/archive/2005/11/29/497861.aspx

I agree that help needs to be more accessible, but before that happens, it needs to become more helpful. Perhaps you'd like to help with that effort? To get involved with help for the Gnome programs Ubuntu uses, see <http://developer.gnome.org/projects/gdp/>. And to get involved with the Ubuntu-specific help, see <http://doc.ubuntu.com/>.

Revision history for this message
Joshua Fallaw (jfallaw) wrote :

I must admit that though I'm quite familiar with Windows, I had a few difficulties when switching to Ubuntu; the GUI is clean and easy enough to figure out, but I was very unfamiliar with much of the terminology. The homepage assigned to Firefox at first use was extremely helpful in guiding me to the forums, where the Absolute Beginner Talk forum helped me get started.

I do agree that more attention should be drawn to the web forums and other resources at startup- if only a popup with links to helpful documentation. Perhaps it could periodically popup until the user disables it. But the beauty of Ubuntu, in my opinion, is the clean look and absence of all those annoying extras that made me think about switching in the first place.

Oh btw I noticed the age of the last post- is this topic still relevant? I have found that if I click the big blue question mark icon on the taskbar in Hardy, the first topic I see is; New To Ubuntu? When selected a lovely menu with links to 'Basic computer skills', 'An over view of your desktop and how to use it', 'The role of the administrator', and 'If you've been using windows' appears. Perhaps a popup drawing attention to this icon would suffice? More links could be added to the menu as well...

Revision history for this message
Matthew East (mdke) wrote :

As per the last comment I think that to the extent that this bug is reasonable to fix, we have done so - the help system (accessed from the question mark on the desktop) provides a "New to Ubuntu" section, and the "Switching from Windows?" guide is shipped on the livecd so that it appears to users who insert it while running Windows. Marking fixed.

Changed in ubuntu-docs:
assignee: mdke → nobody
status: In Progress → Fix Released
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