I am a technical support specialist based in Montreal, Canada. While my current job involves a lot of Microsoft products, I am offering my services for Ubuntu in hope of one day bringing goliath down.

It is my belief that the main step, the main issue that explains Ubuntu's bug #1 is the lack of support.

When the average user has an issue with Windows, he turns to his nephew, his neighbor, his grand-children for help. While the community offers splendid support for Ubuntu, most users are unaware of it and don't know where to look.