I'm passionate about software documentation for non technical users. I want to give them a fighting chance to find what they are searching for and to overcome the feeling that all software documentation is written in a "foreign language."

Having developed concepts of how to demonstrate software as form of documentation and a smart search engine that helps people find the right help topic, even if they don't know the "application (foreign) language", I apply this currently to OpenOffice.org - http://plan-b-for-openoffice.org/