Ubuntu
alsa-driver package

Dell Zino - rear audio output port does not work.

Bug #609568 reported by Ken Giusti on 2010-07-24

This bug affects 10 people

Affects		Status	Importance	Assigned to	Milestone
	alsa-driver (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

Release: Ubuntu 10.04.1 LTS
Package: kernel (sound)

I have just installed Ubuntu 10.04 on a new Dell ZinoHD. Fully up-to-date. The Zino has two audio output jacks: a headphone jack in the front, and a standard audio output jack in the back of the unit.

The rear audio output does not work - no sound whatsoever. The *front* headphone jack, however, *does* work.

This system also has Windows Vista installed as a dual-boot option. When running Windows Visa, both audio output ports work - which rules out defective hardware.

This problem also affects other Zino users: http://ubuntuforums.org/showthread.php?t=1339404&page=6

I am not using the HDMI-based audio output - this problem applies to the analog 3mm output jack.

$ lspci
00:00.0 Host bridge: Advanced Micro Devices [AMD] RS780 Host Bridge
00:01.0 PCI bridge: Dell Device 9602
00:05.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 1)
00:07.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 3)
00:11.0 SATA controller: ATI Technologies Inc SB700/SB800 SATA Controller [AHCI mode]
00:12.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:12.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:12.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:13.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:13.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 3a)
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologies Inc SB700/SB800 LPC host controller
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
01:05.0 VGA compatible controller: ATI Technologies Inc Radeon HD 3200 Graphics
01:05.1 Audio device: ATI Technologies Inc RS780 Azalia controller
02:00.0 Network controller: Broadcom Corporation BCM4312 802.11b/g (rev 01)
03:00.0 Ethernet controller: Broadcom Corporation NetLink BCM57780 Gigabit Ethernet PCIe (rev 01)

$ uname -a
Linux ragbagger 2.6.32-24-generic #38-Ubuntu SMP Mon Jul 5 09:20:59 UTC 2010 x86_64 GNU/Linux

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: alsa-base 1.0.22.1+dfsg-0ubuntu3
ProcVersionSignature: Ubuntu 2.6.32-24.38-generic 2.6.32.15+drm33.5
Uname: Linux 2.6.32-24-generic x86_64
NonfreeKernelModules: wl
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: kgiusti 1454 F.... pulseaudio
/dev/snd/pcmC0D0p: kgiusti 1454 F...m pulseaudio
Card0.Amixer.info:
Card hw:0 'SB'/'HDA ATI SB at 0xfe7f4000 irq 16'
   Mixer name : 'Conexant CX20561 (Hermosa)'
   Components : 'HDA:14f15051,1028040f,00100000'
   Controls : 14
   Simple ctrls : 7
Card1.Amixer.info:
Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfe9e8000 irq 19'
   Mixer name : 'ATI RS690/780 HDMI'
   Components : 'HDA:1002791a,00791a00,00100000'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Sat Jul 24 15:32:21 2010
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
PackageArchitecture: all
ProcEnviron:
LANG=en_US.utf8
SHELL=/bin/bash
SelectedCard: 0 SB HDA-Intel - HDA ATI SB
SourcePackage: alsa-driver
Symptom: audio
Title: [HDA-Intel - HDA ATI SB] ALSA test tone not correctly played back
dmi.bios.date: 09/04/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A01
dmi.board.name: 03D1TV
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA01:bd09/04/2009:svnDellInc.:pnInspiron400:pvr00:rvnDellInc.:rn03D1TV:rvrA00:cvnDellInc.:ct3:cvrNotSpecified:
dmi.product.name: Inspiron 400
dmi.product.version: 00
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Ken Giusti (kgiusti) wrote on 2010-07-24:

AlsaDevices.txt Edit (645 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (383 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (41.0 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (1.5 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.3.txt Edit (5.0 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.0.txt Edit (777 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.3 KiB, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Luke Yelavich (themuso) wrote on 2010-07-26: Re: [Bug 609568] Re: Dell Zino - rear audio output port does not work.

Could you please install the package linux-alsa-driver-modules-generic fro the Ubuntu Audio Dev PPA, https://launchpad.net/~ubuntu-audio-dev/+archive, and reboot your system. Once you reboot, could you please check te rear jack to see whether it now works?

Thanks.
affects ubuntu/alsa-driver
status incomplete

Changed in alsa-driver (Ubuntu):
status:	New → Incomplete

Revision history for this message

Ken Giusti (kgiusti) wrote on 2010-07-26:

Hi - thanks for the reply.

I tried installing linux-alsa-driver-modules-generic (24.201007620500) from that PPA. Rebooted. This, unfortunately, made the problem worse:

1) neither front nor back audio jack produced sound output.
2) On opening the sound applet -> preferences, the only device shown under the "hardware" tab was the RS780 Azalia HDMI controller. Previous to installing this package, the sound applet would list two hardware devices: the RS780 as above, and an "Internal audio, Analog Stereo output". This internal analog device is what I had selected in order to get the front jacks to work.

I removed the package, and rebooted. The behavior has returned as before: no audio from the rear jack, but audio from the front headphone jack.

Thanks for your help - please let me know if there is anything else I can provide to help debug this.

thanks,

-K

Revision history for this message

Kyle White (kylemwhite) wrote on 2010-12-01:

I have the same problem on 10.10. Audio doesn't work on either front or rear jack. Works fine in Windows. The HDMI audio works fine.

Revision history for this message

Joseba (joseba-laka) wrote on 2011-01-27:

Installed 10.10 32b on Zino HD and solved all problems except this one. Analog rear jack doesn't work, front one OK. Installed alongside W7, and no audio problems at all with W7 and rear jack.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2011-04-21:

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

Changed in alsa-driver (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

FMaz (fmaz008) wrote on 2011-04-21:

Even if the Janitor marked the bug as expired, it's still a real bug that has not been fixed yet.

Ian Sealy (iansealy) on 2011-04-21

Changed in alsa-driver (Ubuntu):
status:	Expired → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2011-06-21:

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

Changed in alsa-driver (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

pwyll (ene100) wrote on 2011-06-25:

Once more with feeling... this particular bug is still present as of yesterday.

Revision history for this message

FMaz (fmaz008) wrote on 2011-06-25:

#10

Yep, a bug that's unfixed, even after 60 days, is still a bug. ;)

Revision history for this message

Luke Yelavich (themuso) wrote on 2011-07-08:

#11

Could everybody experiencing this bug please try installing the latest drivers for their version of Ubuntu? https://wiki.ubuntu.com/Audio/InstallingLinuxAlsaDriverModules

Thanks

affects ubuntu/alsa-driver
status new

Changed in alsa-driver (Ubuntu):
status:	Expired → New

Revision history for this message

njames (njames4) wrote on 2011-08-09:

#12

I experienced the same bug, Dell Zino, RS780 Azalia audio controller and no sound at all, with the last version of Ubuntu 11.04.
I have my Zino since one year and this bug is still unsolved... I tried several distribution (not only Ubuntu or Debian), is anyone have a /etc/modprobe.d/alsa-base.conf or sound.conf that works with the Zino?

Revision history for this message

Ian Sealy (iansealy) wrote on 2011-09-06:

#13

Luke, I've finally had a chance to try out the latest drivers. I installed linux-alsa-driver-modules-2.6.32-33-generic (I'm running 10.04) and the rear audio jack now works. Fantastic. Thanks very much.

Revision history for this message

Edward Jamer (edward-jamer) wrote on 2011-10-05:

#14

Was very excited to see this thread updated with instructions on how to install the latest drivers. Very disappointed to find it didn't work on my Ubuntu 11.04 installation, however. Has anyone else running 11.04 reported success?

This bug remains (for me) one of the two most annoying issues with my current Ubuntu installation. Hopefully a future update will find a way to resolve the problem.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2011-10-07:

#15

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status:	New → Confirmed

Revision history for this message

Jennifer Johnson (technotica) wrote on 2011-10-07:

#16

I was able to get my fresh install of Ubuntu 11.04 64-bit on my Zino to work.

I followed the wiki instructions Luke provided. I tried installing via command line but it couldn't find the package. Installing by Synaptic worked.

Rear audio jack works. I haven't tested fronts.

Revision history for this message

FMaz (fmaz008) wrote on 2011-10-07:

#17

Nice, so we're close to be able to have an update containing a plug-and-play solution for everyone... This bug might get resolved soon !

Revision history for this message

Marcus Tomlinson (marcustomlinson) wrote on 2020-03-05:

#18

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

Changed in alsa-driver (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2020-05-05:

#19

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]

Changed in alsa-driver (Ubuntu):
status:	Incomplete → Expired

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Dell Zino - rear audio output port does not work.

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alsa-driver package