'Submitting now...' spinner runs forever on usefulness submit fails

Please fix in oneiric ASAP, so that this can progress to natty-updates.

Accepted software-center into natty-proposed, the package will build now and be available in a few hours. Please test and give feedback here. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you in advance!

This bug was fixed in Oneiric with the release of software-center version 4.1.5:

software-center (4.1.5) oneiric; urgency=low

  [ Gary Lasker ]
  * data/ui/SoftwareCenter.ui,
    softwarecenter/app.py,
    softwarecenter/enums.py,
    softwarecenter/ui/gtk/appview.py:
    - implement history navigation using the mouse back/forward
      buttons (LP: #782661)
  * softwarecenter/app.py,
    softwarecenter/backend/channel.py,
    softwarecenter/ui/gtk/appdetailsview_gtk.py,
    softwarecenter/ui/gtk/catview_gtk.py,
    softwarecenter/ui/gtk/channelpane.py,
    softwarecenter/ui/gtk/softwarepane.py:
    - refactor/simplify the view background overlay code and
      fix issue where the background image is sometimes not
      rendered for installed channels (LP: #724724)
   * setup.py:
    - update script name to x2go_helper.py for happier build

  [ Michael Vogt ]
  * merged lp:~alexeftimie/software-center/debian-small-fixes, many
    thanks!
  * merged lp:~alexeftimie/software-center/backend-refactor to
    cleanup more code
  * merged lp:~weblive-dev/software-center/weblive-x2go, many thanks
    to Stephane Graber!
  * merged lp:~aaronp/software-center/lp790450-for-4.0, many thanks
    to Aaron Peachey
  * add support for X-AppInstall-Icon-Url (and also icon_url from
    SoftwareCenterAgent)
  * merged lp:~mterry/software-center/network-manager-0.9, many
    thanks to Michael Terry
  * merged lp:~mmcg069/software-center/enum-style-idea, this cleans
    up the the enum code handling, many thanks!
  * integration work on the qml branch
  * merged lp:~evfool/software-center/fix793896, many thanks to
    Robert Roth, LP: #793896

  [ Olivier Tilloy ]
  * add QML ui frontend (lp:~osomon/software-center/qml)

 -- Michael Vogt <email address hidden> Tue, 07 Jun 2011 15:36:46 +0200

I have verified that this bug is fixed in software-center version 4.0.4 in natty-proposed. Thanks!

This bug was fixed in the package software-center - 4.0.4

---------------
software-center (4.0.4) natty-proposed; urgency=low

  [ Aaron Peachey ]
  * utils/submit_review.py:
    - ensure error message shows if usefulness submit
      fails (LP: #790450)
  * softwarecenter/view/widgets/reviews.py:
    - fix disappearing usefulness UI on clicking 'OK' after error
  * softwarecenter/db/reviews.py,
    softwarecenter/view/appdetailsview_gtk.py,
    softwarecenter/view/widgets/reviews.py:
    - fix duplication of reviews after user has submitted
      usefulness or flagged a review (LP: #794060)

  [ Gary Lasker ]
  * softwarecenter/app.py,
    softwarecenter/view/softwarepane.py:
    - fix issue where the background image for installed channels
      details view is not consistently rendered (LP: #724724)
 -- Michael Vogt <email address hidden> Fri, 10 Jun 2011 18:22:41 +0200

Looks like we have a regression, because this bug is back in trusty (14.04). I've waited several hours for the "Submitting now ..." spinner to stop (see attached screen shot) and I'm not hopeful. :-) Unfortunately, the interface for changing the status of this issue appears to be broken or disabled.

It's worse than I thought. I finally gave up and closed down Ubuntu Software Center, or at least I thought I did, but every minute or so it reappeared, obscuring the windows for the foreground apps I was working in. I did some more digging, and found this using ps:

6131 ? Sl 0:00 /usr/bin/python /usr/share/software-center/submit_usefulness_gtk3.py --review-id 85959 --is-useful 1 --parent-xid --datadir /usr/share/software-center/
 6142 ? Sl 0:00 /usr/bin/python /usr/share/software-center/submit_usefulness_gtk3.py --review-id 89278 --is-useful 1 --parent-xid --datadir /usr/share/software-center/

So apparently the script to submit the feedback is hanging and making a zombie out of USC (not a zombie in the sense we use that term in the UNIX world, but the image for the USC window isn't going away until I kill those two processes, so that's what I'm going to do. Since I can't re-open this ticket, am I going to have to file a new bug report?

Killing the python submit usefulness scripts didn't do the trick. It really was a zombie, which I had to kill using sudo.

Even that didn't work. I'm going to have to reboot the system, as this USC image still keeps popping up.

Reboot wasn't necessary. I was able to launch USC from the applications menu and then close it again, and it appears to have cleaned up after itself this time (at least I haven't seen the phantom image since then, and during the time which has elapsed I would have seen it multiple times, so I've got my fingers crossed).