Jabber ids look like email addresses, causing confusion

Bug #82002 reported by Matthew East
16
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Launchpad itself
Triaged
Low
Unassigned

Bug Description

I recently had an email which was cc:ed to a number of people. The sender later asked me why several of these had bounced an email back to him: the answer is that he had used their @jabber.com ids as email addresses; he had obviously gone to their launchpad pages and picked up those addresses.

I think Launchpad needs to make it clearer that these are not email addresses - it's very confusing for people who don't know what Jabber is. This is particularly true because for people who aren't logged in, email addresses don't appear at all, whereas Jabber ids do.

Revision history for this message
Matthew Paul Thomas (mpt) wrote :

Confirmed -- I was one of the intended recipients. :-) Not sure of a good solution, though -- saying "these are not e-mail addresses" would work, but be heavy-handed. Perhaps we could group e-mail and Jabber addresses together, so that if you hide the former you also hide the latter.

Changed in launchpad:
importance: Undecided → Medium
status: Unconfirmed → Confirmed
Revision history for this message
Stuart Bishop (stub) wrote : Re: [Bug 82002] Re: Jabber ids look like email addresses, causing confusion

Matthew Paul Thomas wrote:
> Confirmed -- I was one of the intended recipients. :-) Not sure of a
> good solution, though -- saying "these are not e-mail addresses" would
> work, but be heavy-handed. Perhaps we could group e-mail and Jabber
> addresses together, so that if you hide the former you also hide the
> latter.

We could display them as a jabber: url rather than just the jabber id. This
might also make them usefully clickable if your browser is setup to handle
the jabber: url space.

--
Stuart Bishop <email address hidden> http://www.canonical.com/
Canonical Ltd. http://www.ubuntu.com/

Revision history for this message
Przemek K. (azrael) wrote :

The proper URLs would be "xmpp:<email address hidden>" since it is XMPP that is a properly written standard of a protocol popularly known as Jabber.

Curtis Hovey (sinzui)
affects: launchpad-foundations → launchpad-registry
Changed in launchpad-registry:
importance: Medium → Low
Curtis Hovey (sinzui)
tags: added: jabber
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