Ubuntu
foomatic-db package

Brother HL-2070N do not work with Ubuntu 11.04

Bug #778620 reported by Antec on 2011-05-06

This bug affects 4 people

Affects		Status	Importance	Assigned to	Milestone
	foomatic-db (Ubuntu)	Fix Released	Medium	Unassigned

Bug Description

Binary package hint: system-config-printer

I have a Brother HL-2070N printer that I tried to install. I usually use the driver that Ubuntu suggests, has made it back in time for Ubuntu and it has worked very well. The driver do not work with Ubuntu 11.04.
I have always connected the printer as a network printer.
The driver that I use is called:
Brother HL-2060 foomatic / Postscript [eng] (recommended)
The driver is recommended for Brother HL-2070N, the printer prints only blank paper and must be switched off to stop writing ..

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: system-config-printer-gnome 1.3.1+20110222-0ubuntu16.1
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic i686
Architecture: i386
Date: Fri May 6 18:57:31 2011
ExecutablePath: /usr/share/system-config-printer/system-config-printer.py
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
InterpreterPath: /usr/bin/python2.7
Lpstat: device for Brother-HL-2070N: socket://192.168.0.105:9100
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
PackageArchitecture: all
Papersize: a4
PpdFiles: Brother-HL-2070N: Brother HL-2060 Foomatic/Postscript
ProcEnviron:
LANGUAGE=sv_SE:en
LANG=sv_SE.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=d80ebfe4-a278-4283-a46a-e5592288fe24 ro quiet splash vt.handoff=7
SourcePackage: system-config-printer
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/09/2004
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 080011
dmi.board.name: SpringDale-G
dmi.board.vendor: INTEL
dmi.board.version: A1
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080011:bd09/09/2004:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnINTEL:rnSpringDale-G:rvrA1:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

See original description

Tags:

Related branches

lp:ubuntu/oneiric/foomatic-db

lp:debian/foomatic-db

Revision history for this message

Antec (info-janmob) wrote on 2011-05-06:

BootDmesg.txt Edit (37.3 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.4 KiB, text/plain; charset="utf-8")
Locale.txt Edit (335 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (8.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (357 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (39.7 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (784 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (81.0 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (199.3 KiB, text/plain; charset="utf-8")

Antec (info-janmob) on 2011-05-07

summary:	- Brother HL-2070N don't work i Ubuntu 11.04 + Brother HL-2070N don't work in Ubuntu 11.04
summary:	- Brother HL-2070N don't work in Ubuntu 11.04 + Brother HL-2070N don't work with Ubuntu 11.04
summary:	- Brother HL-2070N don't work with Ubuntu 11.04 + Brother HL-2070N do not work with Ubuntu 11:04

Antec (info-janmob) on 2011-05-07

summary:

- Brother HL-2070N do not work with Ubuntu 11:04
+ Brother HL-2070N do not work with Ubuntu 11.04

Antec (info-janmob) on 2011-05-07

description:

updated

Revision history for this message

Antec (info-janmob) wrote on 2011-05-13:

With 11:04 Ubuntu OEM installation, the Drive Brother HL-2060 foomatic / Postscript is completely without function or dead?

If I instead Upgrading from Ubuntu 10.10 directly upstream through the upgrade procedure so does Brother HL-2060 foomatic / Postscript works great?

/Sincerely Antec

Revision history for this message

Alex Forencich (alex-alexelectronics) wrote on 2011-06-16:

Confirm this is a showstopper issue. Foomatic/Postscript driver does not work at all. Test page looks like this:

%!PS-Adobe-3.0
                             %%LanguageLevel: 2
                                                                   %%DocumentSuppliedResources: (atend)
                                                                                                                                               %%DocmentMe

Followed by blank pages until the printer runs out of paper.

Seems to work fine with Foomatic/hpijs-pcl5e driver, though.

Revision history for this message

Antec (info-janmob) wrote on 2011-06-17:

Hi Alex yes exactly if you use the"Foomatic/hpijs-pcl5e" driver it will work very well, I have also seen it, thanks for informing

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2011-06-17:

First of all, this is the typical behavior if a PostScript driver is used on a PCL-only printer. So at first I want to know whether in your old environment (10.10 or earlier) you were actually using a PostScript driver or whether the system chose a PCL driver automatically.

It seems that something got messed up with automatic driver selection and some printers where PostScript is only available as add-on are considered PostScript printers.

Changed in system-config-printer (Ubuntu):
status:	New → Incomplete

Revision history for this message

Ghoti (dopeghoti) wrote on 2011-06-23:

I have the same printer and issue with 11.04. The Postscript driver worked perfectly with the default driver in 10.04.

The printer driver is also constantly reporting "Out of Paper" even though this is not the case.

Revision history for this message

Ghoti (dopeghoti) wrote on 2011-06-23:

Re: Comment #6: I meant to refer to properly functioning drivers in 10.10, though the 10.04 default drivers also worked.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2011-06-23:

Can you follow the instructions on https://wiki.ubuntu.com/DebuggingPrintingProblems, especially the sections "CUPS error_log" and "Capturing print job data"?

Revision history for this message

Ghoti (dopeghoti) wrote on 2011-06-23:

CUPS error log Edit (60.1 KiB, text/plain)

Here is the CUPS error.log file after enabling logging and printing a test page. I should note that despite constantly reporting 'Out of paper' complete with toaster popups from the notification daemon, I _am_ able to print. When I'm home from work I shall also add the job data dump as described at the debugging page.

I should further note that I am using the printer via a network, not a USB, connection.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2011-08-30:

#10

[Expired for system-config-printer (Ubuntu) because there has been no activity for 60 days.]

Changed in system-config-printer (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2011-08-30:

#11

Ghoti, your error_log contains the following line

I [23/Jun/2011:10:23:44 -0700] [Job 28] Started filter /usr/lib/cups/filter/brlpdwrapperHL2070N

which tells me that you use the driver provided by Brother, so your problem is not the same as of the original reporter of this bug. Otherwise your error_log does not show any problems. So your print job gets processed completely, only the driver is sending something wrong to the printer which causes your "Out of paper" messages. Report the problem to Brother.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2011-08-30:

#12

The problem of the original reporter is caused by the printer not being explicitly listed in the database. This means that a printer with a similar names is selected by the fuzzy matching algorithms of system-config-printer. These algorithms are under constant development to improve them. Unfortunately, in some rare cases it happens that the algorithms make wrong choices, especially for unlisted printers, and the mistakes they make change from version to version.

The best solution to fix wrong guesses is listing the device. Therefore I move this bug to the foomatic-db package.

Please try different drivers with this printer, especially "Generic PCL-6/XL printer" with "Foomatic/pxlmono", "Generic PCL-5e printer" with "Foomatic/hpijs-pcl5e", and "Brother HL-5040" with "Foomatic/hl1250" and tell which drivers of these work and which one works best.

affects:	system-config-printer (Ubuntu) → foomatic-db (Ubuntu)
Changed in foomatic-db (Ubuntu):
importance:	Undecided → Medium
status:	Expired → Incomplete

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2011-08-30:

#13

I have added the HL-2070N upstream to foomatic-db now and also updated the OpenPrinting web site. So you can download PPD files for your printer from

http://www.openprinting.org/printer/Brother/Brother-HL-2070N

I will also add the changes to the foomatic-db package in Oneiric.

Changed in foomatic-db (Ubuntu):
status:	Incomplete → Triaged

Till Kamppeter (till-kamppeter) on 2011-08-31

Changed in foomatic-db (Ubuntu):
status:	Triaged → Fix Committed

Revision history for this message

Launchpad Janitor (janitor) wrote on 2011-09-01:

#14

This bug was fixed in the package foomatic-db - 20110831-0ubuntu1

---------------
foomatic-db (20110831-0ubuntu1) oneiric; urgency=low

  * New upstream release
     - The Lexmark E120n does not work in PostScript mode when using
       generic PostScript PPD files. Updated comment and removed support
       by "Postscript" driver. Rated down to "Mostly" (LP: #802285).
     - Removed "Halftoning Algorithm" option, it does not work any more
       with current Ghostscript (LP: #659398).
     - Updated entry for the Lexmark E230: Added Device ID, support by
       PCL-5e drivers (LP: #821818).
     - Added the Brother HL-2070N (LP: #778620).
-- Till Kamppeter <email address hidden> Wed, 31 Aug 2011 16:21:03 +0200

Changed in foomatic-db (Ubuntu):
status:	Fix Committed → Fix Released

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Brother HL-2070N do not work with Ubuntu 11.04

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foomatic-db package