[HP ProBook 470 G3, Intel Skylake HDMI, Digital Out, HDMI] No sound at all

18.981021] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x000f0000
[ 19.989801] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x000f0000
[ 20.998636] snd_hda_intel 0000:00:1f.3: Codec #0 probe error; disabling it...

[ 21.008412] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input17
[ 21.008503] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input18
[ 22.002081] wlan0: authenticate with ec:1a:59:17:18:5d
[ 22.011486] wlan0: direct probe to ec:1a:59:17:18:5d (try 1/3)
[ 22.217656] wlan0: direct probe to ec:1a:59:17:18:5d (try 2/3)
[ 22.421631] wlan0: direct probe to ec:1a:59:17:18:5d (try 3/3)
[ 22.623901] wlan0: authentication with ec:1a:59:17:18:5d timed out
[ 31.328010] [drm:skl_set_power_well [i915_bpo]] *ERROR* CSR firmware not ready (2)
[ 41.411082] ------------[ cut here ]------------
[ 41.411107] WARNING: CPU: 0 PID: 1514 at /build/linux-lts-vivid-1jarlV/linux-lts-vivid-3.19.0/ubuntu/i915/intel_csr.c:462 assert_csr_loaded+0xa7/0x100 [i915_bpo]()
[ 41.411108] CSR is not loaded.
[ 41.411109] Modules linked in: snd_hda_codec_hdmi pci_stub vboxpci(OE) vboxnetadp(OE) vboxnetflt(OE) vboxdrv(OE) ip6t_REJECT nf_reject_ipv6 nf_log_ipv6 xt_hl ip6t_rt arc4 nf_conntrack_ipv6 nf_defrag_ipv6 ipt_REJECT nf_reject_ipv4 nf_log_ipv4 nf_log_common snd_hda_intel xt_LOG snd_hda_controller snd_hda_codec snd_hwdep snd_pcm iwlmvm uvcvideo xt_limit videobuf2_vmalloc videobuf2_memops videobuf2_core mac80211 v4l2_common xt_tcpudp snd_seq_midi videodev snd_seq_midi_event media snd_rawmidi xt_addrtype hp_wmi sparse_keymap btusb snd_seq x86_pkg_temp_thermal coretemp kvm_intel iwlwifi nf_conntrack_ipv4 nf_defrag_ipv4 xt_conntrack kvm ip6table_filter ip6_tables nf_conntrack_netbios_ns nf_conntrack_broadcast nf_nat_ftp nf_nat nf_conntrack_ftp nf_conntrack iptable_filter joydev snd_seq_device snd_timer ip_tables x_tables snd cfg80211 serio_raw i915_bpo soundcore intel_ips shpchp drm_kms_helper drm i2c_algo_bit hp_accel lis3lv02d input_polldev bnep hp_wireless tpm_infineon rfcomm acpi_pad bluetooth mac_hid binfmt_misc parport_pc ppdev lp parport dm_crypt crct10dif_pclmul crc32_pclmul ghash_clmulni_intel aesni_intel aes_x86_64 lrw gf128mul glue_helper ablk_helper cryptd psmouse r8169 ahci mii libahci wmi video
[ 41.411153] CPU: 0 PID: 1514 Comm: Xorg Tainted: G OE 3.19.0-39-generic #44~14.04.1-Ubuntu
[ 41.411154] Hardware name: HP HP ProBook 470 G3/8102, BIOS N78 Ver. 01.02 09/30/2015
[ 41.411155] ffffffffc042a5a0 ffff880255957a88 ffffffff817af92b 0000000000000000
[ 41.411157] ffff880255957ad8 ffff880255957ac8 ffffffff81074e0a ffff880255957b88
[ 41.411159] ffff8800934c0000 ffff8800934c02b0 0000000000000002 000000003000000f
[ 41.411161] Call Trace:
[ 41.411168] [<ffffffff817af92b>] dump_stack+0x45/0x57
[ 41.411171] [<ffffffff81074e0a>] warn_slowpath_common+0x8a/0xc0
[ 41.411173] [<ffffffff81074e86>] warn_slowpath_fmt+0x46/0x50
[ 41.411189] [<ffffffffc03b2aae>] ? gen9_read32+0x6e/0x2f0 [i915_bpo]
[ 41.411200] [<ffffffffc03717d7>] assert_csr_loaded+0xa7/0x100 [i915_bpo]
[ 41.411212] [<ffffffffc03703ab>...

Pending resolution of the bug I found an accidental solution... I don't know if it helps bug resolution.

Since I don't have any Output Card listed in Audo Settings, executing alsa_setup.sh (from http://www.stchman.com/alsa_update.html) it create permanently a new "Dummy Output", obviously not working.

Then running these commands audio from speakers is working until shutdown:
sudo modprobe snd-hda-intel
sudo alsa force-reload <--for 3 times but waiting 10-15 seconds between one and the other

This is a very strange workaround, but it work for me!

Simone, thanks for the suggenstion. I tried it but it unfortunately didn't
work.

2015-12-14 18:33 GMT+01:00 Simone <email address hidden>:

> Pending resolution of the bug I found an accidental solution... I don't
> know if it helps bug resolution.
>
> Since I don't have any Output Card listed in Audo Settings, executing
> alsa_setup.sh (from http://www.stchman.com/alsa_update.html) it create
> permanently a new "Dummy Output", obviously not working.
>
> Then running these commands audio from speakers is working until shutdown:
> sudo modprobe snd-hda-intel
> sudo alsa force-reload <--for 3 times but waiting 10-15 seconds between
> one and the other
>
> This is a very strange workaround, but it work for me!
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1525554
>
> Title:
> [HP ProBook 470 G3, Intel Skylake HDMI, Digital Out, HDMI] No sound at
> all
>
> Status in alsa-driver package in Ubuntu:
> Incomplete
>
> Bug description:
> No sound on brand new HP ProBook 470 G3 after installing Ubuntu 14.04
> on headphones or internal speakers.
>
> Connecting a USB headphone and microphone both work, though.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu4
> ProcVersionSignature: Ubuntu 3.19.0-39.44~14.04.1-generic 3.19.8-ckt9
> Uname: Linux 3.19.0-39-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: ronald 2199 F.... pulseaudio
> ronald 2513 F.... alsamixer
> CurrentDesktop: Unity
> Date: Sat Dec 12 19:36:01 2015
> EcryptfsInUse: Yes
> InstallationDate: Installed on 2015-12-07 (5 days ago)
> InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
> (20150805)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Symptom_DevicesInUse:
> Error: command ['pkexec', 'fuser', '-v', '/dev/snd/by-path',
> '/dev/snd/hwC0D2', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p',
> '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit
> code 127: Error executing command as another user: Not authorized
>
> This incident has been reported.
> Symptom_Jack: Digital Out, HDMI
> Symptom_Type: No sound at all
> Title: [HP ProBook 470 G3, Intel Skylake HDMI, Digital Out, HDMI] No
> sound at all
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/30/2015
> dmi.bios.vendor: HP
> dmi.bios.version: N78 Ver. 01.02
> dmi.board.name: 8102
> dmi.board.vendor: HP
> dmi.board.version: KBC Version 16.1F
> dmi.chassis.asset.tag: 5CD54286XY
> dmi.chassis.type: 10
> dmi.chassis.vendor: HP
> dmi.modalias:
> dmi:bvnHP:bvrN78Ver.01.02:bd09/30/2015:svnHP:pnHPProBook470G3:pvr:rvnHP:rn8102:rvrKBCVersion16.1F:cvnHP:ct10:cvr:
> dmi.product.name: HP ProBook 470 G3
> dmi.sys.vendor: HP
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubun...

Same on Ubunto 16.04 Daily Build (4.3.0-2-generic #11-Ubuntu SMP Fri Dec 4). The bug report is "incomplete" - what can I do to make it complete or to help to fix it?

My two cents,

you have some recent hardwares but use quite old kernel. Your issue is expected, and the solution is to use recent release/kernel with recent hardware.
 Either dist-upgrade (or better do a fresh install to avoid possible settings conflict disturbing the system) to at least wily or xenial (which smoothly works, even if its a development work still on going, blah blah ...); or test trusty + kernel 4.3 if you are afraid by the previous proposal.

 http://kernel.ubuntu.com/~kernel-ppa/mainline/

Thanks for your response, dino99. But same with 4.4.0-040400rc6-generic:

[ 10.638237] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x000f0000

@Thomas

same issue found like yours: https://askubuntu.com/questions/700167/no-sound-on-ubuntu-15-10
( still beleive in installing the latest packages/drivers to get support (kernel/drm, ...) maybe try https://launchpad.net/~ricotz/+archive/ubuntu/testing & staging)

Some googling can help finding Skylake similar issue (example: https://www.pantz.org/hardware/motherboard/intel_skylake_with_an_asus_z170-ar_and_ubuntu_linux_14.04.html)

http://www.spinics.net/lists/intel-gfx/msg81294.html

https://www.google.com.tr/search?q=snd_hda_intel+0000%3A00%3A1f.3&oq=snd_hda_intel+0000%3A00%3A1f.3&aqs=chrome..69i57.2132j0j8&client=ubuntu&sourceid=chrome&es_sm=93&ie=UTF-8#q=snd_hda_intel+0000:00:1f.3&tbs=qdr:y

More comment:

Pulseaudio strictly now needs:
- 'hda' bios setting (not ac97)
- jacks correctly plugged as expected: aka, strict same colors

then check the sound config/settings (via pavucontrol/paprefs)

I have installed ubuntu 15.10 and ran the solution proposed by Simone, see
below, and that worked! It is indeed a strange workaround, but it works. I
hope it'll work properly when ubuntu 16.04 arrives.

Since I don't have any Output Card listed in Audo Settings, executing
> alsa_setup.sh (from http://www.stchman.com/alsa_update.html) it create
> permanently a new "Dummy Output", obviously not working.
>
> Then running these commands audio from speakers is working until shutdown:
> sudo modprobe snd-hda-intel
> sudo alsa force-reload <--for 3 times but waiting 10-15 seconds between
> one and the other
>

2015-12-25 16:07 GMT+01:00 dino99 <email address hidden>:

> More comment:
>
> Pulseaudio strictly now needs:
> - 'hda' bios setting (not ac97)
> - jacks correctly plugged as expected: aka, strict same colors
>
> then check the sound config/settings (via pavucontrol/paprefs)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1525554
>
> Title:
> [HP ProBook 470 G3, Intel Skylake HDMI, Digital Out, HDMI] No sound at
> all
>
> Status in alsa-driver package in Ubuntu:
> Incomplete
>
> Bug description:
> No sound on brand new HP ProBook 470 G3 after installing Ubuntu 14.04
> on headphones or internal speakers.
>
> Connecting a USB headphone and microphone both work, though.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu4
> ProcVersionSignature: Ubuntu 3.19.0-39.44~14.04.1-generic 3.19.8-ckt9
> Uname: Linux 3.19.0-39-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: ronald 2199 F.... pulseaudio
> ronald 2513 F.... alsamixer
> CurrentDesktop: Unity
> Date: Sat Dec 12 19:36:01 2015
> EcryptfsInUse: Yes
> InstallationDate: Installed on 2015-12-07 (5 days ago)
> InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
> (20150805)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Symptom_DevicesInUse:
> Error: command ['pkexec', 'fuser', '-v', '/dev/snd/by-path',
> '/dev/snd/hwC0D2', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p',
> '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit
> code 127: Error executing command as another user: Not authorized
>
> This incident has been reported.
> Symptom_Jack: Digital Out, HDMI
> Symptom_Type: No sound at all
> Title: [HP ProBook 470 G3, Intel Skylake HDMI, Digital Out, HDMI] No
> sound at all
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/30/2015
> dmi.bios.vendor: HP
> dmi.bios.version: N78 Ver. 01.02
> dmi.board.name: 8102
> dmi.board.vendor: HP
> dmi.board.version: KBC Version 16.1F
> dmi.chassis.asset.tag: 5CD54286XY
> dmi.chassis.type: 10
> dmi.chassis.vendor: HP
> dmi.modalias:
> dmi:bvnHP:bvrN78Ver.01.02:bd09/30/2015:svnHP:pnHPProBook470G3:pvr:rvnHP:rn8102:r...

In case it helps, this is the kernel output for the workaround. sudo alsa force-reload with a few seconds in between. alsa 1.0.16.

[ 119.328947] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 119.347243] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x2, last cmd=0x000000
[ 122.364838] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x000f0000
[ 123.368786] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x000f0000
[ 124.376551] snd_hda_intel 0000:00:1f.3: Codec #0 probe error; disabling it...
[ 124.381407] hdaudio hdaudioC0D2: no AFG or MFG node found
[ 124.381442] snd_hda_intel 0000:00:1f.3: no codecs initialized
[ 129.165830] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 129.182844] snd_hda_intel 0000:00:1f.3: spurious response 0x80862809:0x2, last cmd=0x000000
[ 132.202786] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x000f0000
[ 133.210682] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x000f0000
[ 134.218589] snd_hda_intel 0000:00:1f.3: Codec #0 probe error; disabling it...
[ 134.223454] snd_hda_intel 0000:00:1f.3: spurious response 0x14f150f4:0x0, last cmd=0x0f0000
[ 135.230455] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to single_cmd mode: last cmd=0x200f0004
[ 135.230480] hdaudio hdaudioC0D2: no AFG or MFG node found
[ 135.230495] snd_hda_intel 0000:00:1f.3: no codecs initialized
[ 138.975719] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 138.991803] snd_hda_intel 0000:00:1f.3: spurious response 0x80862809:0x2, last cmd=0x000000
[ 142.005673] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x000f0000
[ 143.013540] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x000f0000
[ 144.021411] snd_hda_intel 0000:00:1f.3: Codec #0 probe error; disabling it...
[ 144.026201] snd_hda_intel 0000:00:1f.3: spurious response 0x14f150f4:0x0, last cmd=0x0f0000
[ 145.033315] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to single_cmd mode: last cmd=0x200f0004
[ 145.033335] hdaudio hdaudioC0D2: no AFG or MFG node found
[ 145.033347] snd_hda_intel 0000:00:1f.3: no codecs initialized
[ 154.940302] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 154.964152] snd_hda_codec_conexant hdaudioC0D0: CX20724: BIOS auto-probing.
[ 154.964672] snd_hda_codec_conexant hdaudioC0D0: autoconfig for CX20724: line_outs=1 (0x17/0x0/0x0/0x0/0x0) type:speaker
[ 154.964673] snd_hda_codec_conexant hdaudioC0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 154.964675] snd_hda_codec_conexant hdaudioC0D0: hp_outs=1 (0x16/0x0/0x0/0x0/0x0)
[ 154.964676] snd_hda_codec_conexant hdaudioC0D0: mono: mono_out=0x0
[ 154.964678] snd_hda_codec_conexant hdaudioC0D0: inputs:
[ 154.964680] snd_hda_codec_conexant hdaudioC0D0: Internal Mic=0x1a
[ 154.964681] snd_hda_codec_conexant hdaudioC0D0: Mic=0x19
[ 154.965633...

Forget the crap about version 1.0.16. The version is:
cat /proc/asound/version
Advanced Linux Sound Architecture Driver Version k4.3.0-5-generic.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1525554

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

please try with mainline 4.4-rc8:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4-rc8-wily/

I have a brand new HP 440 G3 (Not 470) and it does exactly the same problem. I can confirm that the workaround that instructs you to use stchman's alsa_setup.sh and make 3 force-reloads of alsa works!! But it is still a very ugly workaround.

I am on Ubuntu Gnome 15.10 using mainline 4.4-rc8 kernel.

SqUe, it will help tremendously if you filed a new report via a terminal:
ubuntu-bug audio

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

I have new HP ProBook 430 G3 and have exactly same problem, and I can confirm too that workaround from Simone works!

Today I added some debug output to 4.4-rc8. That's what I got so far:

When the codec probing fails, it takes exactly a bit more than 5 seconds from sending the verb
[ 394.482417] snd_hda_intel 0000:00:1f.3: snd_hdac_bus_send_cmd: Try to send val=0xf0000
to getting:
[ 399.524257] snd_hda_intel 0000:00:1f.3: spurious response 0x14f150f4:0x0, last cmd=0x0f0000

When it works, after reloading a few time, the probing looks well:
[ 798.042375] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 798.055895] snd_hda_intel 0000:00:1f.3: codec_mask = 0x5
[ 798.057519] snd_hda_intel 0000:00:1f.3: snd_hdac_bus_send_cmd: Try to send val=0xf0000
[ 798.057525] snd_hda_intel 0000:00:1f.3: azx_rirb_get_response starting, last cmd=0x000f0000
[ 798.057578] snd_hda_intel 0000:00:1f.3: codec #0 probed OK
[ 798.057580] snd_hda_intel 0000:00:1f.3: snd_hdac_bus_send_cmd: Try to send val=0x200f0000
[ 798.057583] snd_hda_intel 0000:00:1f.3: azx_rirb_get_response starting, last cmd=0x200f0000
[ 798.057615] snd_hda_intel 0000:00:1f.3: codec #2 probed OK

I'm just starting to understand the code. If somebody with a better background has some advice what could be useful to try, post it here or ping "skoe" at freenode/#ubuntu-kernel.

btw: I'm quite sure that the script alsa_setup.sh has nothing to do with the issue, but the force-reload is sufficient.

I also have a HP 430 G3, on Ubuntu 15.10, kernel 4.2.0-23. Same issue (no sound).
Above solution from Simone (14-12-2015) failed to work for me.

But the following does work and has the advantage of persisting.

1. Create a new modprobe.d file:
/etc/modprobe.d/intel.conf

2. Add these entries:
options snd-hda-intel single_cmd=1
options snd-hda-intel probe_mask=1

3. reboot.

Credits to "Bas" :-)

Many thanks to Andy (and Bas), it works for me!!!
But with alsa_setup.sh already executed earlier. I don't know if the script is important with regard to the solution.
HP 470 G3 - Ubuntu 15.10 kernel 4.2.0-23-generic

Hi to Simone.
I do not believe the alsa_setup.sh is required (I did not need to use it)

Hi!

I have Ubuntu 14.04 LTS with kernel 3.19.0-25 installed in a HP Probook 430 G3. When I finished the installation, the sound doesn't works.
I followed the Andy C instructions and it works. I didn't use the alsa_setup.sh script.
   -I only put this lines in /etc/modprobe.d/alsa-base.conf
        options snd-hda-intel single_cmd=1
        options snd-hda-intel probe_mask=1
        options snd-hda-intel model=basic

But when I reboot the laptop (not halt or poweroff), before Ubuntu starts, a very strong noise appears. At every reboot this noise appears.
    -I corrected this problem, I just put the next line in /etc/modprobe.d/alsa-base.conf
         options snd-hda-intel power_save=0

Now, I've updated the kernel to 3.19.0-47 and the strong noise appears again.
I've tried to solve adding another option to the file:
        options snd-hda-intel power_save_controller=N
But doesn't works....

I've read the kernel documentation pages about ALSA but I haven't find the solution
https://www.kernel.org/doc/Documentation/sound/alsa/ALSA-Configuration.txt
https://www.kernel.org/doc/Documentation/sound/alsa/HD-Audio.txt

Has someone an idea to resolve this issue?
Thanks to all!

The solution proposed by Andy works for me. I have sound after reboot!
Thanks!

I also have executed the alsa_setup.sh script earlier.

2016-01-15 23:46 GMT+01:00 Andy C <email address hidden>:

> I also have a HP 430 G3, on Ubuntu 15.10, kernel 4.2.0-23. Same issue (no
> sound).
> Above solution from Simone (14-12-2015) failed to work for me.
>
> But the following does work and has the advantage of persisting.
>
> 1. Create a new modprobe.d file:
> /etc/modprobe.d/intel.conf
>
> 2. Add these entries:
> options snd-hda-intel single_cmd=1
> options snd-hda-intel probe_mask=1
>
> 3. reboot.
>
> Credits to "Bas" :-)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1525554
>
> Title:
> [HP ProBook 470 G3, Intel Skylake HDMI, Digital Out, HDMI] No sound at
> all
>
> Status in alsa-driver package in Ubuntu:
> Incomplete
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> No sound on brand new HP ProBook 470 G3 after installing Ubuntu 14.04
> on headphones or internal speakers.
>
> Connecting a USB headphone and microphone both work, though.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu4
> ProcVersionSignature: Ubuntu 3.19.0-39.44~14.04.1-generic 3.19.8-ckt9
> Uname: Linux 3.19.0-39-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: ronald 2199 F.... pulseaudio
> ronald 2513 F.... alsamixer
> CurrentDesktop: Unity
> Date: Sat Dec 12 19:36:01 2015
> EcryptfsInUse: Yes
> InstallationDate: Installed on 2015-12-07 (5 days ago)
> InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
> (20150805)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Symptom_DevicesInUse:
> Error: command ['pkexec', 'fuser', '-v', '/dev/snd/by-path',
> '/dev/snd/hwC0D2', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p',
> '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit
> code 127: Error executing command as another user: Not authorized
>
> This incident has been reported.
> Symptom_Jack: Digital Out, HDMI
> Symptom_Type: No sound at all
> Title: [HP ProBook 470 G3, Intel Skylake HDMI, Digital Out, HDMI] No
> sound at all
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/30/2015
> dmi.bios.vendor: HP
> dmi.bios.version: N78 Ver. 01.02
> dmi.board.name: 8102
> dmi.board.vendor: HP
> dmi.board.version: KBC Version 16.1F
> dmi.chassis.asset.tag: 5CD54286XY
> dmi.chassis.type: 10
> dmi.chassis.vendor: HP
> dmi.modalias:
> dmi:bvnHP:bvrN78Ver.01.02:bd09/30/2015:svnHP:pnHPProBook470G3:pvr:rvnHP:rn8102:rvrKBCVersion16.1F:cvnHP:ct10:cvr:
> dmi.product.name: HP ProBook 470 G3
> dmi.sys.vendor: HP
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1525554/+s...

ArnauC, it will help immensely if you filed a new report with the Ubuntu via a terminal:
ubuntu-bug audio

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

I confirm the strong noise issue described by ArnauC.

I have Ubuntu 15.10 with kernel 4.2.0-25-generic on HP ProBook G3 installed. I have executed alsa setup earlier and it worked sometimes. Adding the lines proposed by Andy fixed the sound issue even after reboot. Although the strong noise issue arose.

Actually, it did happen SOMETIMES even earlier, when I tried for use the alsa force, but now it's 100% reproducible.

Also I wanna mention, that this sound appears even before I select the OS to boot, so it must be some bios configuration problem or whatever. I tried googling it, but did not succeed at all.

How can I help in the bug investigation?

I tried running ubuntu-bug audio, it starts playing beeps through my speakers. First time it goes well, but the second time it hangs forever.

Innokenty Shuvalov:
>"I tried running ubuntu-bug audio"

Running it is a binary event in that either one does it, or doesn't. In this case, it wasn't as per https://bugs.launchpad.net/~innocentshuvalov/+reportedbugs .

However, I'll adjust future request comments to clear that up. Thanks for bringing it to my attention.

Hi!
I think I've resolved the strong noise at rebooting.

I entered into BIOS setup -> Advanced and I enabled an option called "Intel Smart Sound". Save changes and Exit.

Now, when I reboot, there is no noise.

Thanks to Andy and Baz! Sound now works on (hp probook 430)Ubuntu 15.10 default kernel 4.2 without alsa_setup.sh script

ArnauC, what is your final configuration with regards to the alsa conf settings? I have also a G3, but the Smart sound setting in bios didn't seem to have any impact on the loud noise

Hi Adrian,

I only modified the /etc/modprobe.d/alsa-base.conf file adding this lines at the end:

        options snd-hda-intel power_save=0
        options snd-hda-intel power_save_controller=N
        options snd-hda-intel model=basic
        options snd-hda-intel single_cmd=1
        options snd-hda-intel probe_mask=1

And then I changed the BIOS configuration, as I said.

This only two steps. I hope this can help you!

Hi ArnauC,

I did the same steps as you (also have the same exact model) but the noise is not completely gone. It it somewhat better. The noise appears for 1-2 seconds.

i have the exact same problems using my hp probook 440 g3, which has obviously quite the same or similar sound card. i just reinstalled windows, because i am worried by the sound that my speakers do while booting. but i have ubuntu still installed on usb stick and can give you any log output you wanna have. pls just write me the terminal commands you need.

before i saw this bug thread i found another ( http://askubuntu.com/questions/700167/no-sound-on-ubuntu-15-10 ) thread where i realized you only need to add two lines to the config:
options snd-hda-intel single_cmd=1
options snd-hda-intel probe_mask=1

with these lines a was able to get sound, but i then have these crazy noises while booting.

i just post some lines from the terminal which might help:

uname -a
Linux 15 4.2.0-27-generic #32-Ubuntu SMP Fri Jan 22 04:49:08 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

lspci -v | grep -A7 -i "audio"
00:1f.3 Multimedia audio controller: Intel Corporation Device 9d70 (rev 21)
 Subsystem: Hewlett-Packard Company Device 8100
 Flags: bus master, fast devsel, latency 64, IRQ 16
 Memory at c1320000 (64-bit, non-prefetchable) [size=16K]
 Memory at c1310000 (64-bit, non-prefetchable) [size=64K]
 Capabilities: <access denied>
 Kernel driver in use: snd_hda_intel

lsmod | grep snd
snd_hda_codec_hdmi 49152 1
snd_hda_intel 36864 2
snd_hda_codec 135168 2 snd_hda_codec_hdmi,snd_hda_intel
snd_hda_core 65536 3 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel
snd_hwdep 16384 1 snd_hda_codec
snd_pcm 106496 4 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_core
snd_seq_midi 16384 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_rawmidi 32768 1 snd_seq_midi
snd_seq 69632 2 snd_seq_midi_event,snd_seq_midi
snd_seq_device 16384 3 snd_seq,snd_rawmidi,snd_seq_midi
snd_timer 32768 2 snd_pcm,snd_seq
snd 81920 13 snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec,snd_hda_intel,snd_seq_device
soundcore 16384 1 snd

cat /proc/asound/cards
 0 [PCH ]: HDA-Intel - HDA Intel PCH
                      HDA Intel PCH at 0xc1320000 irq 129

even adding the right driver and module into /etc/modules (like snd-hda-intel model=PCH index=0) did not work, like i found in this thread ( https://wiki.ubuntuusers.de/Soundkarten_konfigurieren/ ) sorry for the german thread.

i dont know what to add anymore. feel free to ask.

ArnauC's solution partially worked for me on my HP ProBook 470 G3. The noise is still there in it's full duration but it's volume is much lower, it's barely audible now.

Actually, it's barely audible on speakers but it's still in full wake-up-everyone-and-damage-the-hearing glory on headphones.

ArnauC, on my HP ProBook 440 G3 I tried your full solution, the loud noise is still there. I can only assume that some BIOS configuration is different. Could you please give me a full list of your BIOS options in the same category as the Intel Smart Sound option?

Support for this codec was added in kernel v4.1

https://git.kernel.org/cgit/linux/kernel/git/torvalds/linux.git/commit/?id=6ffc0898b29a2811a6c0569c5dd9b581980110df

The strange sounds during reboot/shutdown were solved in mainline since v4.6-rc1

https://git.kernel.org/cgit/linux/kernel/git/torvalds/linux.git/commit/?id=56dc66ff1c6d71f9a38c4a7c000b72b921fe4c89

RonaldP3, could you please confirm if 4.6-rc1 addresses your issues following https://wiki.ubuntu.com/Kernel/MainlineBuilds?

Hi Christopher,

Sorry, I'm not sure I undertand your question. Are you asking if a kernel
update addressed my issues?

I installed Ubuntu 15.10 and tried the fix suggested by Simone on
14-12-2015, this worked for me. I am planning to install 16.04 in a couple
of months and hope the sound issue is solved in this release.

I hope this answers your question. Otherhise, please ask.

Kind regards,

Ronald

2016-04-23 16:51 GMT+02:00 Christopher M. Penalver <
<email address hidden>>:

> RonaldP3, could you please confirm if 4.6-rc1 addresses your issues
> following https://wiki.ubuntu.com/Kernel/MainlineBuilds?
>
> ** No longer affects: alsa-driver (Ubuntu)
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1525554
>
> Title:
> [HP ProBook 470 G3, Intel Skylake HDMI, Digital Out, HDMI] No sound at
> all
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> No sound on brand new HP ProBook 470 G3 after installing Ubuntu 14.04
> on headphones or internal speakers.
>
> Connecting a USB headphone and microphone both work, though.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu4
> ProcVersionSignature: Ubuntu 3.19.0-39.44~14.04.1-generic 3.19.8-ckt9
> Uname: Linux 3.19.0-39-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: ronald 2199 F.... pulseaudio
> ronald 2513 F.... alsamixer
> CurrentDesktop: Unity
> Date: Sat Dec 12 19:36:01 2015
> EcryptfsInUse: Yes
> InstallationDate: Installed on 2015-12-07 (5 days ago)
> InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
> (20150805)
> PackageArchitecture: all
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Symptom_DevicesInUse:
> Error: command ['pkexec', 'fuser', '-v', '/dev/snd/by-path',
> '/dev/snd/hwC0D2', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p',
> '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit
> code 127: Error executing command as another user: Not authorized
>
> This incident has been reported.
> Symptom_Jack: Digital Out, HDMI
> Symptom_Type: No sound at all
> Title: [HP ProBook 470 G3, Intel Skylake HDMI, Digital Out, HDMI] No
> sound at all
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/30/2015
> dmi.bios.vendor: HP
> dmi.bios.version: N78 Ver. 01.02
> dmi.board.name: 8102
> dmi.board.vendor: HP
> dmi.board.version: KBC Version 16.1F
> dmi.chassis.asset.tag: 5CD54286XY
> dmi.chassis.type: 10
> dmi.chassis.vendor: HP
> dmi.modalias:
> dmi:bvnHP:bvrN78Ver.01.02:bd09/30/2015:svnHP:pnHPProBook470G3:pvr:rvnHP:rn8102:rvrKBCVersion16.1F:cvnHP:ct10:cvr:
> dmi.product.name: HP ProBook 470 G3
> dmi.sys.vendor: HP
>
> To manage notifications about this bug go to:
> https...

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]