retracer should subscribe ubuntu-bugcontrol team to bugs w/ lots of dups

Hm, that would mean to spam practically everyone with lots of bugs everytime. ubuntu-bugcontrol is perhaps a a little too much?

I'm not clear on how we would get this lots of bug mail. My thought was that the retracer would do this going forward and not subscribe us to every bug with more than 10 duplicates but rather as a bug gets its > 10th duplicate the team would be subscribed. Do you think 10 is too few?

Brian Murray [2009-11-25 16:31 -0000]:
> I'm not clear on how we would get this lots of bug mail. My thought was
> that the retracer would do this going forward and not subscribe us to
> every bug with more than 10 duplicates but rather as a bug gets its >
> 10th duplicate the team would be subscribed.

That's what I understood as well, but for each such case it would
still notify some 400 people. There doesn't seem to be a clear "who
should care about this" kind of responsibility with so many receivers?

> Do you think 10 is too few?

We'll see over time. My gut feeling is that 10 is enough to raise some
attention and at least create a bug pattern.

The ubuntu-bugcontrol team has a mailing list on Launchpad with 77 subscribers. Would setting the contact address for the team to the launchpad mailing list allay any concerns you have about the quantity of people being notified?

Or maybe instead of subscribing the team to the bug control the retracer could just send an e-mail to the mailing list of the bug number with more than 10 duplicates?

> The ubuntu-bugcontrol team has a mailing list on Launchpad with 77 subscribers. Would setting the contact address for the team to the launchpad mailing list allay any concerns you have about the quantity of people being notified?

That would do it, yes. Right now the team has no contact address set, which means that mails go to all members.

> Or maybe instead of subscribing the team to the bug control the retracer could just send an e-mail to the mailing list of the bug number with more than 10 duplicates?

It's a little more effort (since the retracer chroots have no MTA, so you have to do all the SMTP handling manually), but should work. Do you prefer this?

On Fri, Dec 04, 2009 at 09:19:28AM -0000, Martin Pitt wrote:
> > The ubuntu-bugcontrol team has a mailing list on Launchpad with 77
> subscribers. Would setting the contact address for the team to the
> launchpad mailing list allay any concerns you have about the quantity of
> people being notified?
>
> That would do it, yes. Right now the team has no contact address set,
> which means that mails go to all members.

The contact address has been modified.

> > Or maybe instead of subscribing the team to the bug control the
> retracer could just send an e-mail to the mailing list of the bug number
> with more than 10 duplicates?
>
> It's a little more effort (since the retracer chroots have no MTA, so
> you have to do all the SMTP handling manually), but should work. Do you
> prefer this?

No, let's start with subscribing the team.

--
Brian Murray @ubuntu.com

There might actually be a Launchpad bug regarding bug mail not making it to Launchpad mailing lists. I've reported it but don't think it should prevent the change from happening. Perhaps you could also subscribe me in addition to bug control in in the interim?

Its bug 494257.

trunk r1693

This bug was fixed in the package apport - 1.11-0ubuntu4

---------------
apport (1.11-0ubuntu4) lucid; urgency=low

  * Merge from trunk:
    - launchpad.py: Add options 'escalation_subscription' and 'escalation_tag'
      for handling bugs with more than 10 duplicates.
    - crashdb.conf: For Ubuntu, escalate bugs with >= 10 duplicates to
      "ubuntu-bugcontrol" and tag them with "bugpattern-needed". (LP: #487900)
    - launchpad.py: Drop APPORT_FILES whitelist for download() and instead
      just filter out file extensions that we know about (*.txt and *.gz).
      (LP: #444975)
 -- Martin Pitt <email address hidden> Mon, 11 Jan 2010 23:53:10 +0100